How to Make a Claim on your Travel Insurance

Policies purchased on or after 21 December 2020

Please download a claim form and follow instructions below.

Policies purchased before 21 December 2020

Please call the claims company on 020 8865 3062 to obtain a claim form.

In the event of medical emergency abroad please call 0044 (0)208 865 3063.

Download a Claim Form

Cancellation Claim Cancellation Curtailment Claim Curtailment
Medical Expenses Claims Medical Expenses Personal Possessions and Money Claims Personal Possessions and Money
Personal Liability Claims Personal Liability Legal Claim Legal
Travel Delay and Missed Departure Claim Travel Delay and Missed Departure Personal Accident Claim Personal Accident

How to submit a claim

Send the original form along with your supporting documentation to the claims company (you will find details on the claims form).

What happens next? The service you can expect to receive

After your form is processed by the claims company, you will receive either:

  • Confirmation that the claim will be covered under the terms of the policy
  • A request for additional information and the reason that information is needed
  • Or a clear explanation why the claim is not covered under the terms of the policy

Once a claim has been approved for settlement, you should receive payment within 10 working days

Contacting the claims company

If you prefer to speak to a claims handler by phone please call the claims company on:

0203 829 3815 (Monday to Friday - 9am to 5pm)

In the event of medical emergency abroad please call 0044 (0) 203 829 3816.

Further information on making a claim

For information on the documentation that is required to support your claim please see the Policy Wording or read the useful articles below: